Case Studies

Asset Management for automotive industry

This nationwide company is interested in ABS capability to monitor all technology devices in 33 locations nationwide.

ABS is in charge of managing and support devices remotely. This implies configuration and deployment new devices as well as replacement of deffective ones without the need for onsite resources.

The scope includes about 1,000 devices, spare management including reverse logistics,  24/7 helpdesk support and remote monitoring.

The benefits for our customer are

  • High availability delivered for all locations
  • Improve their customer satisfaction by reducing waiting times
  • Increase sales by reducing down times of the machines.
Consulting for choice of ERP

This customer was about to select an ERP software when they asked advice from ABS.

ABS consutling approach enables the customer to reengineer its slection process to define the most suitable ERP.

The scope of ABS intervention includes review of the customer technical and functional requirements, tender management, Assesment of the different solutions, Gap analysis of the selected ERP and supervision of the implementation.

The benefits are :

  • Selection of the right solution after selected the wrong one before ABS intervention
  • Smooth hange management process during implementation
Digital Merchandising for cosmetic company

This international cosmetic company used dermo analyser in their stores and corners combining biometrics and CRM.

ABS was selected for testing devices, deployment and remote support for users in stores.

Content Management Worldwide

This high end fragrance and luxury goods company wanted to deploy a new multitouch application in stores.

This same application had to be deployed in Europe, EMEA, SEA and North Americe. The Content Management engine was selected for its multiformat content (Text, Audio, Video) & multi languages (including Arabic ansd Cyrilic) management system. The brand was able to update content remotely without having to pay any additional development. 

Managed Services for film industry

This company is looking was an international support (Europe and Asia).

Through partnership, ABS was able to offer international coverage.

The scope of the support covers : Security management, server management, phone systems and workstations management.

The benefits for our customer :

  • Remote support with minimal onsite intervention
  • Met and exceeded customer SLA
  • Established continuous improvement based on effective knowledge base strategy.